Our Expert team focuses more on Optimization of the existing system implemented at the Client’s company to ensure enriched output and profitability. We support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently. Our BPO services help the clients to save on cost and time and ensure hassle-free execution of the business processes.
Operational excellence and exceedingly powerful client relationship management are keys to our methodologies.
Our support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently.
Our procedures are always aligned with the client’s priorities and expectations.
Our services help the client save on cost and time and ensures hassle-free execution of the business processes.
Our BPO services follow a protocol to always deliver high quality, flawless solutions.
Rigorous Testing and Quality Assurance protocols are followed for all projects big or small ensuring high standards.
We focus more on Optimization of the existing system implemented at the Clients company to ensure enriched output and profitability.
We, at Acumen, work in collaboration with clients to deliberately plan and design a result-oriented business process outsourcing methodology. Our technique:
Engage precisely with clients to map their expectancies and design a powerful process model.
Establishment of program blueprint, while determining and measuring possible risks and mitigants at every stage. An optimum solution, recruitment plan, and other similar mission-critical plans are clearly outlined.
Intended results of the 'Collaborate' and 'Architect' phases are reviewed collectively by Acumen' team of experts and the client to make sure plan blueprint is in line with the business objective and process transparency.
Main focus on the infrastructure and resource readiness for information transfer and following operations. This stage also involves finalization of the training process.
In this stage, process knowledge is persistently rendered to the team, thus ensuring each team member is trained attentively. Plus, service levels metrics are accomplished and regulatory consent is agreed upon as well as executed during this stage.
This evaluation process mainly focuses on infrastructure and resource readiness before going live.
After the process goes live, the focus is to make sure that the process is going on without any difficulty, and loopholes related to the process are promptly detected and resolved.
After the first 4 to 6 weeks (or as decided) of process delivery, thorough process evaluation is conducted to check the current status and progress of the live process and is handed over to the Operations team.
Leading enterprises, startups, and agencies rely on our custom Software development services as we stay true to ourselves while delivering best results for them.
Build Integrity & Transparency
We believe in building trust and 100% transparency with our clients.
Deliver Perfect Solution
We focus on building the right product that resolves user’s challenges.
Practice Agility
We meet our clients' ever-changing needs with our agile approach.
Compel Innovation
We focused on delivering client-centric innovation and value to your business.
Acumen offers BPO services to help you accomplish your next project with less stress and less cost. We offer the flexibility to select the most suitable hiring model for all our clients.
If you represent an organization with a challenge that wants dedicated attention, ask about dedicated teams. It’s a pay-as-you-go monthly continuing contract.
The controlled agile engagement model fit best for those who have a restricted budget & still wants some flexibility in the project tasks.
If you represent an organization with endless projects requirements & need ongoing work, ask about hourly. It’s a pay-as-you-go hour wise continuing contract.